Check the Voice on Claims Calls
Voice analysis checks claims call recordings for synthetic speech, cloned voices and edited audio, signals that human adjusters cannot hear.
- Recorded call analysis
- Non-invasive, no caller disruption
- API-ready claims integration
- Human review on every flag
Recorded
Call Analysis
Non-invasive
No caller disruption
API-ready
Claims system integration
The Challenge
Many Claims Begin With a Phone Call
Most claims checks focus on documents and data patterns. But many claims begin with a phone call, and cloned and synthetic voices can now impersonate a policyholder on that call. Automated acoustic analysis can flag them without disrupting the claimant experience. It describes the voice, not the claim.
How It Works
Voice Analysis in the Claims Workflow
01
Call Recording
Standard claims call captured through existing telephony systems. No special hardware required.
02
Voice Analysis
AI examines acoustic signals, synthesis markers and signal anomalies across the full conversation.
03
Structured Report
Each call receives a structured report: an answer about the voice in the recording, with "uncertain" as a valid outcome, and the segments worth a closer look. It is not a judgment of the claim.
04
Alert & Review
Flagged calls routed to SIU for human review and investigation with full analysis context.
Applications
Property Claims
Fire, theft, and water damage claims. Flag calls and voice evidence that carry synthetic speech or editing traces before a payout is approved.
Health Insurance
Recorded authorisations and voice statements. Check that they come from a human voice and an unedited recording.
Auto Claims
Voice statements and recorded evidence. Check them for splices, re-recording and synthetic speech.
Workers Compensation
Recorded statements over the life of a claim. Check that each one is an unedited recording of a human voice.
Integration
Seamless Integration
REST API, webhook notifications, and batch processing. Connects to claims platforms through the API. Deployed in your infrastructure or accessed via our secure cloud.
Transform Your Claims Process
Add voice authenticity checks to your fraud detection stack. Non-invasive, scalable, and ready for enterprise deployment.
We process data in compliance with GDPR and applicable data protection regulations. Your audio data is encrypted in transit and at rest.
Voice analysis provides risk indicators to support human investigation. All flagged claims require human review before any decision.